In fact, at just one facility, Amazon managers logged over 13,000 such "write ups" -- in a single year.
[Frankly, this highly punitive, micro-managing approach to line supervision was completely discredited. . . by the end of the 19th Century, as not driving overall company profitability, over any longer time frame measured.]
Here's Reuters on it:
. . .Amazon worker Gerald Bryson had hand-counted thousands of items in his warehouse's inventory over three days when his manager showed him a "Supportive Feedback Document". . . .
Bryson had made 22 errors, the 2018 write-up said, including tallying 19 products in a storage bin that in fact had 20.
If Bryson erred like this six times within a year, the notice stated, he would be fired from the Staten Island warehouse, one of Amazon's largest in the United States. . . .
Internal Amazon documents, previously unreported, reveal how routinely the company measured workers’ performance in minute detail and admonished those who fell even slightly short of expectations -- sometimes before their shift ended. In a single year ending April 2020, the company issued more than 13,000 so-called “disciplines” in Bryson’s warehouse alone, one lawyer for Amazon said in court papers. . . .
Astounding -- that a company of this size and scope still relies on discredited Bad Management 101 theories of supervision. Bezos apparently thought good customer experiences come primarily from. . . abused, fearful line workers.
The empirical data (over decades), in no manner supports this errant view. All in all, pretty stupid, that.
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